Job Location: Atlantic Council Headquarters – Washington, DC
Employment Type: Full-Time
Seniority Level: Experienced
Job Category: Staff

Overview

A successful Deputy Director of Development Operations will be curious, driven, organized and a firm believer in the importance of quality data and systems management. The Deputy Director of Development Operations will report to the Senior Vice President, Global Partnerships and Impact and will collaborate closely with her and the Development Directors to support all in-house Development functions including, but not limited to, acknowledgments, donor requirements, and database management.

The Deputy Director of Development Operations will also be responsible for developing, implementing, and maintaining systems that ensure the successful and effective implementation of the department’s annual Development strategy. Preference will be given to candidates with an understanding of the Atlantic Council’s work and a belief in our mission.

This role is based on our Washington, DC headquarters on a hybrid schedule.

Job Responsibilities

  • Provide direct supervision and goal setting for the Associate Director, Development Operations and Development Operations Assistant. Conduct midyear and annual performance evaluations.
  • Serve as primary Development representative with the Office of Finance and Operations to include contractors and the Salesforce Administrator.
  • Coordinate with the Office of Finance and Operations to review all business operations relating to compliance to ensure adherence to relevant regulations and donor requirements, including government regulations.
  • Strategically manage multiple projects across the Development team and work in close partnership with the Development Leadership Team to delegate across staff, communicate updates, and ensure the team is held accountable to ambitious objectives.
  • Use best practices in change management to implement a relationship management model across the Atlantic Council.
  • Identify areas where Development policies and processes need to be strengthened to ensure legal and regulatory compliance. Develop and/or modify said policies and processes and ensure all are being followed.
  • Provide CRM-based projected revenue data for use in budget creation. Consult and guide Development and Program/Center Directors in CRM projected revenue data entry.
  • Manage the donor acknowledgement process from start to finish, including ensuring letters and tax receipts are promptly issued.
  • Identify, negotiate, and manage multiple vendor relationships.
  • Plan and conduct regular Development 101 trainings in partnership with the Human Resources team.
  • Support Development-focused embeds across the Council’s programs and centers by providing regular staff trainings on gift documentation, and compliance-related policies and procedures.
  • Develop and produce the Honor Roll of Contributors.
  • Create and manage a schedule for reviewing, updating, and auditing policies, standard operating procedures, internal controls, monitoring, and reporting.​​​​​​​
  • Produce regular and ad hoc reports for Development and Office of Finance and Operations to ensure effective tracking and management of donations.
  • Create customized reports for Development Directors to ensure proper tracking and follow up with donors.
  • Manage credit card merchant processors and Payment Card Industry Data Security Standard (PCI DSS) compliance requirements.

Qualifications

  • Bachelor’s Degree in a relevant field required.
  • 5-8 years in a fundraising environment, or comparable experience.
  • 3-5 years’ experience supervising employees.
  • Experience with creating and customizing reports from a variety of sources.
  • Experience creating systems to share information between databases.
  • Strategic thinker with strong analytical skills.
  • Strong familiarity with fundraising CRM operations; experience with Salesforce strongly preferred.
  • Ability to conceive, draft, monitor, and communicate complex policies and processes to ensure legal compliance and risk analysis.
  • Familiarity with gift documentation standards including formal donor agreements.
  • Familiarity with contracts and grants administration to include requirements with all applicable laws and regulations.
  • Draft memorandum of understanding in coordination with the Director of Finance and Operations, as needed.
  • Expertise in Microsoft Office suite, especially Excel and PowerPoint.
  • Problem-solving abilities paired with excellent judgment.
  • Ability to train and answer questions from non-technical users.
  • Attention to detail and outstanding written and verbal communications skills, across cultures and hierarchies. 
  • Team player, with ability to work with all levels of staff and external partners.
  • Highly organized, with ability to work in a fluid environment and on multiple projects concurrently.
  • Team player with a can-do attitude and a passion for our shared work as an organization.
  • Embodiment of our organizational values of teamwork and optimism.

All Atlantic Council employees are required to adhere to the Atlantic Council’s vaccination policy. All Atlantic Council employees must be fully vaccinated and boosted, and they must submit proof of both vaccination and COVID-19 booster shot on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement through human resources and must have an approved exemption prior to the start of their employment.

Please note: The Atlantic Council is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other legally protected characteristics covered by applicable law. The Atlantic Council is committed to working with and providing reasonable accommodation for all qualified individuals and bases all employment decisions on qualifications, merit, and business need. The Atlantic Council believes that diversity and inclusion amongst our team members are critical to our success as a global organization and seek to recruit, develop, and retain the most talented people from a diverse candidate pool. For more information, check out our Talent DEI Statement or connect with us at [email protected]. Eligibility to work in the United States is confirmed with E-Verify; employment at the Atlantic Council is eligible for Public Service Loan Forgiveness (PSLF). Thank you for your interest in the Atlantic Council.